Article 1- Parties
- 1 Seller
Article 2- Subject The subject of this contract is the Law No. 4077 on the Protection of Consumers and the Distance Contracts regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the Buyer has ordered electronically from the Seller’s website https://www.silverbyness.com/ It is the determination of the rights and obligations of the parties in accordance with the provisions of the regulation. Buyer, seller’s name, title, full address, telephone and other access information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc. All the preliminary information about the goods subject to sale and the use of the “withdrawal” right and how to use this right, the official authorities etc. where they can submit their complaints and objections. It accepts and declares in accordance with the provisions of this contract that it is clearly, understandable and informed by the seller in accordance with the internet environment, confirms this preliminary information electronically and then orders the goods. The preliminary information on the site https://www.silverbyness.com/ and the invoice issued on the order given by the buyer are integral parts of this contract.
Article 3- Contractual Product / Payment / Delivery Information The type and type, quantity, brand / model, sales price, payment method, delivery person, delivery address, invoice information, shipping fee of the product / products purchased in electronic environment are as follows. The person to be invoiced and the person making the contract must be the same. The information below must be correct and complete. The buyer accepts to fully compensate for the damages that may arise from situations where this information is not correct or incomplete, and also accepts any liability that may arise from this situation. The seller reserves the right to suspend the order when it deems necessary, when the information provided by the Buyer does not match the truth. In cases where the Seller detects a problem in the order, if it cannot reach the Buyer from the telephone, e-mail and postal addresses given by the Buyer, it freezes the execution of the order for 15 (fifteen) days. The Buyer is expected to communicate with the Seller regarding the issue during this period. If no response is received from the Buyer within this period, the Seller cancels the order so that both parties are not harmed. Received Product / Products Name, code:……… Total Sales Price:…….. Payment method:……….. Person to be Delivered:………. Telephone:…………. Adress:…………….. Person / Institution to be Billed:………. Billing address:……….. Shipping fee:………
Article 4- Contract Date and Force Majeure The contract date is the date on which the order is placed by the buyer. Situations that do not exist or are not foreseen at the date of signing the contract, that develop outside the control of the parties, which make it impossible for one or both of the parties to fulfill their obligations and obligations imposed by the contract, or to fulfill them on time, force majeure (natural disaster, war , terrorism, uprising, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party taking place in the person of force majeure will notify the other party immediately and in writing. During the continuation of the force majeure, the parties will not have any responsibilities due to their failure to fulfill their actions. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.
Article 5- Rights and Obligations of the Seller 5.1. The seller agrees and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, except for force majeure. 5.2. Persons under 18 (eighteen) years old cannot shop at https://www.silverbyness.com/ The seller will take as the basis that the age specified by the Buyer in the contract is correct. However, the seller will not be liable in any way due to the wrong age of the buyer. 5.2. Https://www.silverbyness.com/ is not responsible for price errors caused by system errors. Accordingly, the Seller is not liable for any promotional or price errors that may arise from the system, design or illegal interventions on the website. Based on system errors, the Buyer cannot claim rights from the seller. 5.3. You can shop at https://www.silverbyness.com/ by credit card (Visa, Master Card, etc.) service
Article 6- Rights and Obligations of the Buyer 6.1. The buyer accepts and undertakes to fulfill the actions imposed on him in the contract, except for force majeure. 6.2. The buyer accepts and undertakes that he / she is deemed to have accepted the terms of the employment contract and will make the payment in accordance with the payment method specified in the contract. 6.3. The Buyer can use the name, title, full address, telephone and other access information of the seller from the website https://www.silverbyness.com/, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the “withdrawal” right and how to use this right, official authorities etc. where they can submit their complaints and objections. It accepts and declares that it has clear, understandable and appropriate information about the internet environment and confirms this preliminary information electronically. 6.4. Depending on the previous article, the Buyer has read and informed the information about the order / payment / usage procedure of https://www.silverbyness.com/, which includes product order and payment terms, product usage instructions, measures taken and warnings made against possible situations, and declares that he has given the necessary confirmation. 6.5. If the buyer wishes to return the product he received, he agrees and undertakes not to damage the product and its packaging in any way, and to return the original invoice and delivery note at the time of return.
Article 7- Order / Payment Procedure Order: The TL amount including VAT (total installment amounts in installment transactions) of the products added to the shopping cart is processed through the posi of the relevant bank card after it is approved by the buyer. Any disruption in the process or any problems that may arise regarding the credit card are notified to the buyer by using one or more of the telephone / fax / e-mail channels specified in the contract. If necessary, the buyer may be asked to meet with his bank. The processing time of the orders is not the moment when the order is placed, but the moment when it is determined that the necessary collections from the credit or debit card have reached the seller accounts. In the event that it is understood that the goods subject to the contract cannot be supplied for an exceptionally just cause and / or if there is a stock problem, the buyer is immediately informed and approved, then another product of equal quality and price may be sent to the buyer or in line with the buyer’s desire and choice Another new product can be sent, the product can be expected to enter the stocks or the other obstacle preventing delivery may be removed and / or the order may be canceled. In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him within ten days at the latest and the contract is canceled. In such a case, the buyer will not have any additional material and moral damages from the seller.
Article 8- Delivery / Delivery Procedure The orders given in weekdays, bank holidays and national holidays will be delivered to the courier in the next working day and estimated delivery time starts with the next working day. The orders will be shipped in 1 to 3 working days and delivery time depends on shipment method and your address. In case of any irreplaceable stock problem with your order, we contact you for a solution like replacing with different product or refund. Please check if there is any damage in the package when the package is delivered to you before you sign the delivery from. In case of any damage, please require the courier to arrange a damage report about the delivery and do not accept the package. The courier will return us the package with the report
Return & Refund Policy In purchases made through our online site, our customers have the right to return and refund within 17 days on the basis of the rules set out in the Turkish Consumer Law. You can contact us with our contact form in this website for your return or replacement requests. Products made or customized according to the special single customer request like special print on the product or custom sized cannot be returned. Return or replacement of the earrings is not possible due to hygiene reasons. The product to be returned or replaced must be completely undamaged and unused. Products that have been damaged or physically altered in any way are strictly non-refundable. Once we receive the item to be returned or replaced , our product specialists will review the item and after that refund or replacement will be completed. In return or replacement requests, the package, the certificate and the invoice must be sent along with the product.
Article 9- Confidentiality The information provided by the buyer to the seller for the purpose of making payment and the information specified in this contract will not be shared with third parties by the seller. The seller will be able to disclose this information only in the presence of an administrative / legal obligation. If the seller holds the information requested from him within any judicial investigation with documented capacity to investigate, he can provide it to the relevant authority. Credit Card information is never stored. Credit Card information is only used to securely transmit to the relevant banks during the collection process and be deleted from the system after the provision. Information such as the recipient’s e-mail address, postal address and telephone are used only by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, incentive information can be sent to the buyer after its approval.
Article 10- Authorized Court and Enforcement Offices in Case of Dispute In the event of a dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts at the place of residence of the Buyer or the Seller are authorized up to the value announced by the Ministry of Industry and Trade every year in December. If the order is realized, the Buyer is deemed to have accepted all the terms of this contract.